Privacy Policy

Privacy Policy – Restored with Mon

Last updated: 5 May 2025

We care about your privacy. This policy outlines how we collect, use, store, and protect your personal information in line with Australian privacy laws and the Australian Privacy Principles (APPS).

By visiting our website or booking a session with us, you agree to the terms of this Privacy Policy.

1. What We Collect

We may collect:

  • Your name, contact details (phone number, email, address)

  • Relevant health and medical information shared during intake or treatment

  • Payment or invoice information

  • Booking history and communication preferences

  • Website interaction data via cookies or third-party analytics tools (e.g. Google Analytics)

2. Why We Collect It

We collect this information to:

  • Provide safe, appropriate massage therapy and follow-up care

  • Process bookings and payments

  • Send appointment confirmations and updates

  • Respond to your enquiries or requests

  • Improve our website and client experience

  • Comply with legal and health fund requirements

We only collect what’s necessary and never sell or share your data for marketing purposes without your consent.

3. Sensitive Health Information

If you share sensitive information with us (such as pregnancy status, medical history, or postpartum needs), we treat this with the highest level of confidentiality.

This information helps us tailor your treatment safely and effectively. It’s stored securely and accessed only for your care or insurance documentation.

4. Cookies and Analytics

Our website may use cookies to help us understand how people use the site. This includes tools like Google Analytics or Facebook Pixel.

Cookies collect basic anonymous data like browser type, device, time on page, or location. You can disable cookies in your browser settings if you prefer.

5. How We Store and Protect Your Data

  • Paper records are stored in a locked cabinet.

  • Digital client notes and bookings are stored in password-protected systems (e.g. Cliniko/Fresha or similar).

  • Only authorised personnel (Monica Herbert or admin support, if any) can access your records.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

6. Your Rights

You have the right to:

  • Access or correct your personal information

  • Request a copy of your treatment records

  • Ask us to delete information we no longer need to keep (unless legally required to retain it)

To make a request, contact Monica at hello@restoredwithmon.com.au.

7. Health Fund Disclosures

If you are claiming a rebate, we may need to share your treatment date and provider number with your health fund. This is only done with your consent and for the purpose of processing your claim.

8. Third-Party Links

We may occasionally link to other websites or services. We’re not responsible for the privacy practices of those third parties, so we recommend checking their privacy policies too.

9. Changes to This Policy

We may update this Privacy Policy occasionally. We’ll reflect the date of the latest version at the top of this page.

10. Contact Us

If you have questions about this policy or how your information is handled, you can contact:

Monica Herbert
Restored with Mon
Email: hello@restoredwithmon.com.au